Mok-Yi Chow

Senior Product DesignerWashington D.C.

Available for select work

Agency scale. Startup speed. One designer.

Design systems, messy workflows, and interfaces millions of people use. For federal agencies and for startups. In days, not quarters.

20 yrsstartup to federal
70+products designed and shipped
50M+annual visits designed for
10K+pages made more accessible
4 daysbrief to full site concept

Selected work

Five case studies.
Available on request.

Government and startup product work. Behind a password rather than out in the open, and I am happy to share it.

Ask me for the password: hello@mokyichow.com

Selected work

Five case studies

The top of the SEC.gov homepage prototype: a deep navy hero reading Search every filing, rule, and enforcement action, with a large search field.

SEC.gov

SEC.gov modernization

A full-site concept in four business days: homepage, section landing, content page, and a design system. Check out the process and explore the clickable prototypes.

Read the full case study
The top of the Election Integrity page: a photographic hero of the President at a podium with the headline Enforcement Actions to Safeguard Election Integrity.

DOJ × DHS

Election Integrity

Asked at 10:30am, prototyped by 2:30pm, ready for launch four business days later. The White House reviewed it and liked it, and it went live right before the President's address.

Read the full case study
Plum Reporting on OPM.gov: filters above results grouped by agency and office.

OPM.gov

Plum Reporting

The Plum Book lists 9,000 federal positions that can be filled by appointment. There was already a web version, and it was very old. This was the rebuild: search it, filter it, sort it, export it, read it on a phone.

Read the full case study
The live contractor homepage: a cinematic sunset video still with the line We are ServeFed, How may we help, above a floating panel of capability numbers.

ServeFed

Health and IT services site

400 people across 40 states, and a site built back when the company was smaller. Rebuilt around scale and calm, on a platform their own team can run.

Read the full case study
The Swaggle app on an iPhone, showing a used loafer with pass and offer controls.

Swaggle

Swaggle

Co-founder and Chief Design Officer of a men's consignment startup. Three pivots across iOS, Android, and web. Onboarding drop-off fell 35%, profile completion rose 60%, and the direction behind $150K in seed funding, ETC Baltimore and 1776.

Read the full case study

A 10x designer,
with the receipts.

I helped build the AI-assisted discovery and design pipelines behind a federal modernization program that rebuilds agency websites and digital services end to end. Work that used to take an agency months now takes days.

I work the same way on freelance projects and federal agency contracts: AI in the loop, high-fidelity prototypes in hours rather than days, and the finished products I build and launch behind them.

  1. 01

    Compress discovery

    I read the interviews and the documents, then pull out what actually matters. Days, not months.

  2. 02

    Model the content

    Structure before pixels. The content model and the plain-language copy have to survive legal review, so they get built first.

  3. 03

    Prototype in code

    Real HTML people can click and argue with. Not a flat comp they have to imagine.

  4. 04

    Hand off clean

    Specs, tokens, and commented code, so engineering builds it once.

31 days down to 4 days. Brief to full site concept and design system, ready for agency review.
30 percent up to 65 percent. How finished the first draft is before anyone touches it.
5 days down to 8 hours. Mockup time, once the team shared one component library.
85 percent less. Less time spent prototyping on client work.

What I'm brought in to do

Product strategy

Somebody hands me a vague mandate and a lot of opinions. I hand back a plan people can act on.

Complex workflows

Intake forms, case management, operating status. The flows that decide whether a program actually works.

Design systems

Agency systems, USWDS extensions, Figma libraries. Built for handoff, not for the portfolio shot.

Research & synthesis

I talk to attorneys, program staff, and the public. Then I turn what they said into maps and priorities somebody can fund.

AI-assisted design

Claude Skills and MCP pipelines. Research synthesis, UI, and iteration in hours.

Accessibility

WCAG AA belongs in the first wireframe. Not in a ticket somebody files after launch.

Two decades making complicated things usable

Request resume →

Startup, studio, federal. Same job every time. Find the real problem, then make the complicated thing feel obvious.

2025–Present

Nava PBC

Designer / Researcher

I lead the design practice inside an AI-native initiative built to speed up federal website modernization. Design across multiple agency projects and bids, from brief to stakeholder-validated prototype in a day, and launch-ready over a weekend.

2010–Present

ZYi Studio

Product Designer

Seventy-plus products and sites for startups, small businesses, and public-sector clients. Usually start to finish, usually alone.

2006–2025

RMCI

Senior Product Designer

Accessible, mobile-first design for OPM.gov and the operating-status products agencies rely on when the government closes. Built the component library that took mockups from 5 days to 8 hours.

2016–2022

Swaggle

Chief Design Officer, Co-founder

iOS, Android, and web, through three pivots. The onboarding redesign cut drop-off 35%. The product direction and investor materials helped land $150K, plus seats at ETC Baltimore and 1776.

2009–2016

Earlier

Food Truck Monkey · TrendPo · Menu Ninja · The Map Network · WonderClick

Online ordering for food trucks, political-sentiment dashboards, online ordering for restaurants, an online interactive-map startup, and a sweepstakes startup, in that order. B.A. Imaging and Digital Art, UMBC.

Got something
complicated?

hello@mokyichow.com
LinkedIn Washington, D.C.